Receptionist

We are looking to recruit a new receptionist to join our friendly practice team in Heald Green, Cheadle.

Our receptionists are a key first point of contact for patients, providing an essential service both face-to-face, on the telephone and online. It is expected that patients are welcomed, signposted appropriately and supported throughout their care journey.

Typical working hours would be around the practices core hours of 8am and 6:30pm, Monday to Friday and we would look to arrange days and times with the successful candidate, Acting as the first point of contact for patients, dealing with telephone, face-to-face and online enquiries in a polite, professional and efficient manner.

Managing patients requests for appointments via telephone, in person and AccuRx online booking systems using our Electronic Patient Record System, EMIS Web.

Processing and directing requests for home visits, repeat prescriptions, medical reports and test results.

Assisting registering new patients, directing patients to use the NHS App and updating patient records.

Directing patient requests for non-NHS services such as medicals, private certificates and reports.

Processing clinical correspondence, including scanning, filing and actioning documents and tasks in Docman / workflow systems.

Maintaining accurate data entry into all practice systems.

Providing general clerical assistance to clinical and non clinical members of the multidisciplinary team.

Maintaining a clean and welcoming reception and waiting area.

Ensuring confidentiality and compliance with practice policies at all times.

Work harmoniously with patients and staff.

Be proactive in fostering a positive working environment.

Experience in primary care is desirable but not essential, as full training will be provided.

Heald Green Health Centre is a friendly GP practice located in the heart of Heald Green village.

Our priority is excellent patient care and in order to achieve that we pride ourselves on having a dedicated and motivated team of staff in a happy and safe working environment.