Receptionist

Here at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day'. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for (insert job title) to join our Team As a Receptionist at Ferry Leisure Centre, you'll be the welcoming face of the facility, supporting colleagues and customers while helping create a smooth and positive experience from the moment they walk in. Your work will make a genuine difference to our community by keeping services running safely, efficiently, and with care. You'll play a key part in ensuring visitors feel supported and informed, while helping us deliver services that people rely on. Every day you'll contribute to creating a space where everyone feels valued, safe, and able to enjoy their time with us. What you'll do as a Receptionist You'll be entrusted to:

• Operate our computerised front-of-house system, including taking payments and issuing receipts in line with financial procedures
• Balance and bank daily income in accordance with financial requirements
• Manage bookings using our facility systems and assist colleagues with scheduling needs
• Handle customer enquiries in person and over the phone, ensuring a welcoming and helpful experience
• Promote products and services across our sites and support marketing displays and materials
• Follow all Health and Safety procedures while carrying out daily responsibilities
• Support the Duty Manager with additional related tasks as needed
  
  Strong customer care and communication skills in person and by phone
• Confidence using computer systems
• The ability to stay calm and effective in busy or high-pressure situations
• Experience working in a leisure or high-footfall environment (desirable)
• Experience supporting customers of all ages (desirable)
Vetting and checks: As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.,
• Google Chrome is the preferred browser to access Serco careers website
  
  Holidays: 21 days plus bank holidays (and the option to buy up to five additional leave days each year) pro rata
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.