Receptionist

A GP Receptionist is the first point of contact for patients and visitors, providing a professional and welcoming service. The role involves managing front desk operations, handling telephone and online enquiries, booking and coordinating appointments, and supporting the smooth running of the practice. The receptionist works closely with GPs, nurses, and administrative staff while ensuring patient confidentiality is maintained at all times. The working hours will be Monday to Friday 2.30pm to 6.30pm. Main duties of the job

• Accurately detail information on patients records within the clinical system
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Assist with total triage administration
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general administrative tasks as requested
• Undertake a broad spectrum of administrative duties commensurate with the role
• Be an integral part of the general practice team
• Act as a chaperone as required
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
• Support in the delivery of enhanced services and other service requirements
• Undertake all mandatory training and induction programmes
• Contribute to and embrace the spectrum of clinical governance, The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
• Accurately detail information on patients records within the clinical system
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Assist with total triage administration
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general administrative tasks as requested
• Undertake a broad spectrum of administrative duties commensurate with the role
• Be an integral part of the general practice team
• Act as a chaperone as required
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
• Support in the delivery of enhanced services and other service requirements
• Undertake all mandatory training and induction programmes
• Contribute to and embrace the spectrum of clinical governance
  
  Proven office experience demonstrating organisational skills and attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or similar software programmes
• Ability to prioritise tasks effectively in a fast-paced environment
• Strong organisational skills with the ability to manage multiple responsibilities simultaneously
• Professional demeanour with a proactive approach to problem-solving
• Ability to work independently as well as part of a team, Proven office experience demonstrating organisational skills and attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or similar software programmes
• Ability to prioritise tasks effectively in a fast-paced environment
• Strong organisational skills with the ability to manage multiple responsibilities simultaneously
• Professional demeanour with a proactive approach to problem-solving
• Ability to work independently as well as part of a team
Person Specification Qualifications Desirable
• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Experience Essential
• Experience of working with the general public
Desirable
• Experience of working in a GP practice
Person Specification Qualifications Desirable
• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Experience Essential
• Experience of working with the general public
Desirable
• Experience of working in a GP practice
  
  Dr Virmani & Dr Bedi's Surgery is a GP practice of nearly 4000 patients. We have two GP partners, one Advanced Clinical Practitioner, one Nurse Associate, two Health Care Assistants, one Pharmacist and three Administrators.