Receptionist

We are looking for a friendly, organised and customer-focused Receptionist to join our Indigo Operations team, based in the heart of Peterborough city centre. You will be the first point of contact for residents, visitors and customers, providing a professional, welcoming service while supporting the wider team with a range of administrative and housing-related tasks. This is a varied role that suits someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service. What you'll be doing

• Acting as the first point of contact at reception, over the phone and face-to-face
• Supporting customers with queries relating to repairs, accounts, bills, estate issues and benefits
• Providing administrative support to the Service Manager and Assistant Manager
• Assisting with property allocations and lettings to minimise void periods
• Liaising with utility companies during void periods and recording meter readings
• Supporting tenancy administration, including renewals
• Raising purchase orders, processing invoices and managing stock
• Carrying out general office duties such as data entry, spreadsheets, filing, scanning, minute-taking and meeting organisation
• Supporting resident welfare checks and wider housing management administration
• Handling sensitive and confidential information in line with data protection requirements
  
  Experience in an administrative or reception role
• Excellent customer service skills, both face-to-face and over the phone
• Strong IT skills, including Microsoft Word, Excel, Outlook and similar systems
• Good numeracy skills with the ability to handle basic rent and account calculations
• Ability to communicate clearly, patiently and tactfully
• Strong organisational skills and the ability to prioritise competing demands
• GCSEs (or equivalent) in English and Maths
Desirable:
• Experience working in housing or a customer-facing public service environment
• Knowledge of rent accounting or welfare benefits
• Experience using financial or housing management systems
Additional information
• This role requires a DBS check
• On site Parking Available
If you have the experience and drive to help us achieve our vision, we'd love to hear from you!