Receptionist

You'll find it a great place to work with many benefits offered to you as a member of our staff.
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities.
Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision.
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud., Communicate effectively dealing with queries, enquiries, appointments, telephone calls and emails with service users and professionals.
Communicate with members of the public and professionals about clinic activities and take part in the administration of updating, equipment and supplies.
Provide an information sign-posting service to patients and visitors in relation to other offsite services provided for health and well-being.
Communicate with the various tenant services on a daily basis to update them on patient flows and/or any premises related issues.
Provide general support and cover for colleagues during annual leave/sickness. This will sometimes be at other sites.
Manage the Estates related aspects of the premises by daily reporting of maintenance jobs, monitoring follow up, and maintaining premises documentation.
Monitor cleanliness of the premises and communicate progress or improvements required with the evening cleaning team by means of a job log book, or communicating directly with them or their line management.
Undertake other duties that may occur from time to time as directed by senior management.
Utilise the electronic booking system for Clinic Sessions and room bookings, ensuring accurate recording as well as making sure overlaps do not occur.
Take bookings for the centre services on a daily basis.
Input on SystmOne as required.
Responsible for managing general storage and filing for centre.
Please see attached Job Description in documents for further information and training requirements for this role.
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.

Hertfordshire Community NHS Trust is looking for an enthusiastic, proactive, receptionist with previous experience of working in a client focused role, ideally in Health services.
You will be the first point of contact for telephone and face to face enquiries from patients, their relatives and carers, health professionals and the general public and you will support the smooth running of the clinic at Waltham Cross using your good administrative and computer skills.
Part of this role will require the successful applicant to be flexible to provide receptionist cover for holiday/sickness when required, this will involve travelling to other centres within the locality. A full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010)., The successful applicant will maintain the smooth running of the reception area and demonstrate excellent communication skills, initiative, efficiency and motivation ensuring prompt attention is given to enquiries from staff, patients and visitors. Support will be given for training within the framework of our supervision and appraisal systems. ood written and verbal communication and interpersonal skills, a friendly approach and being enthusiastic are all required for this post. A knowledge of SystmOne would be an advantage but not essential as training will be provided.
You must hold a full valid driving licence and access to a car to use regularly for business purposes is essential (unless you have a disability as defined by the Equality Act 2010).

In addition to the basic salary, this post attracts a High Cost Area Supplement of 5% of basic salary subject to a minimum payment of £1,192 per annum pro rata.