Receptionist

We are a dynamic training practice that values teamwork supporting approximately 7000 patients from two sites; the charming villages of Overton and Bangor-on-Dee (Dispensary)., Dee Valley Medical Practice is seeking to appoint a Temporary Part-Time Receptionist for maternity cover to join our existing team for up to 22 hours per week for one year, although opportunity to become permanent may be available towards end of the term. The role includes staffing our front desk and extensive use of telephone where the successful candidate will act as initial contact for patients managing requests, care of Dr-patient administration including appointments, processing prescriptions, arranging home visits etc... The successful candidate will be able to demonstrate strong customer service skills gained from a busy, demanding environment., To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team., Reception Counter Duties 1. Providing customer service for patients and visitors at Reception Front Desk. 2. Making appointments 3. Taking requests for prescriptions, Ensure outstanding queries are explained and handed over to next shift, as necessary 14. Respond to needs of doctors and nurses during surgery 15. Collect payments from patients for non-NHS services 16. Deal with general enquiries and complaints Prescriptions 17. Dealing with requests for repeat prescriptions

We will be pleased to accept applications from both experienced receptionists and also from trainees who can demonstrate previous experience working in a high tempo environment requiring accuracy and diligence.,

• Experience of reception work
• Experience of working within General Practice, Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills, GCSE Mathematics C or above
• GCSE English C or above, AMSPAR Receptionist certificate
• NVQII in Customer Care
• CLAIT Qualification
  
  Our main surgery is in the village of Overton on Dee, 7 miles outside Wrexham, near the North Shropshire border. We moved into new premises on this site in January 2006 and share the site with Rowlands Pharmacy and some of the Community Nursing team. We have 7000 patients on our list covering a large geographical area including into North Shropshire. We have a branch Surgery/Dispensary in Bangor on Dee, a couple of miles from Overton. There are two Partner GPs and as a training practice we usually have two GPST complimenting our team. We have a strong nursing team led by a very experienced ANP supported by a nurse practitioner, 3 nurses and 2 HCA.