Reception and Support Technician

An exciting opportunity has arisen for an enthusiastic and dedicated Receptionist to join our team in the Medical Education Centre at Basildon Hospital.,

• Act as first point of contact for visitors to the department, providing a welcoming environment, meeting and greeting all visitors and handling their enquiries professionally and helpfully
• Provide an excellent customer care service, including dealing with visitors, telephone and written enquiries for details of meetings, promotions, examinations, activities, training and development sessions and taking action as appropriate
• Liaise with key external organisations to ensure the smooth running of study days and other important events
• Assist with signing-in and refreshments at events
• Ensure any messages are passed to the appropriate person promptly
• Provide assistance in supporting an audio-visual service to meet the needs of the users, ensuring appropriate use of equipment at all times
• Report technical problems and undertake basic maintenance such as replacing microphones and batteries
• Work with internal and external customers to determine their needs for audio visual support during their event
• Support with the set-up of audio-visual equipment for training sessions and meetings
• Configure equipment to ensure it meets the requirements of the event
  
  You will have a confident manner in both face-to-face and telephone communication, together with good IT skills. You will enjoy providing excellent customer care and have a passionate approach to your work.
This is a full-time position, Monday to Friday.,
• GCSE or equivalent in English, Maths and IT
• Ability to use Microsoft Office confidently and competently (e.g Excel, Word, Outlook etc....)
• Technical experience of computers
• Ability to work under pressure and demonstrate attention to detail, Previous experience and knowledge of operating video conferencing and audio-visual equipment, Ability to communicate with people face to face, via email and over the telephone to a high standard
  
  Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.