Reception Supervisor - London

Reception Supervisor - London

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Reception department is the voice and face of The Pembroke ensuring each person entering the building receives a warm welcome., To further elevate and enhance our operations, we are seeking an accomplished Reception Supervisor to contribute and deliver on the club's success, providing exceptional experiences for our members.

We are seeking a polished, organised, and service-led Reception Supervisor to support the Head of Reception & Reservations in overseeing the arrival experience within an exclusive new private members' club. With two supervisors across the building, this role plays a key part in ensuring consistent standards, smooth daily operations, and a seamless member journey across multiple F&B outlets.

Acting as a hands-on leader, the Reception Supervisor will guide the reception team on shift, ensuring a warm, efficient, and discreet welcome while supporting reservations flow and interdepartmental coordination. This role combines operational oversight with exceptional hosting and team leadership.

RESPONSIBILITIES

Support the Head of Reception & Reservations in the day-to-day management of reception operations

Lead the reception team on shift, ensuring a polished, professional, and welcoming member experience

Oversee guest arrivals and departures, ensuring efficiency, accuracy, and personalisation

Coordinate closely with reservations, restaurants, and bar teams to manage guest flow across the building

Manage walk-ins, waitlists, and real-time table availability in collaboration with floor teams

Ensure reception and arrival areas are impeccably presented, organised, and aligned with club standards

Handle member enquiries, requests, and feedback with professionalism and discretion

Support VIP arrivals and special requests, ensuring seamless execution

Assist with training, coaching, and development of reception team members

Monitor team performance during service, stepping in where needed to maintain standards

Ensure accurate use of reservation and CRM systems, maintaining up-to-date guest profiles

Assist with rota management and shift planning as required

Uphold all data protection, privacy, and security standards

Act as a point of escalation in the absence of the Head of Reception & Reservations

Proven experience in a reception, host, or front-of-house supervisory role within a luxury hospitality environment

Strong leadership skills with the ability to motivate and guide a team during service

Excellent organisational and multitasking abilities

Exceptional interpersonal and communication skills, with a natural hosting presence

High attention to detail and commitment to service excellence

Confident in managing guest flow and handling high-pressure situations calmly

Experience with reservations and CRM systems

Professional, polished appearance and demeanour

High level of discretion and understanding of private members' club culture

Positive, proactive, and solutions-oriented approach

Flexibility to work evenings, weekends, and peak service periods

Best-in-class salary

Family meal on shift

Industry-leading Learning & Development opportunities

Pension scheme - including employer contributions.

Annual staff award ceremony and party

More benefits to be set up as we open