Reception Supervisor

Job Title: Reception SupervisorHourly Rate of Pay: £15.80Contract Type: PermanentType of Employment: Full TimeTotal Weekly Contractual Hours: 40Shift Description: 7:00 AM to & 7:00 PMLocation: HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZWe are looking for a professional and highly organised Reception Supervisor to oversee front-of-house operations across both Main Reception and BEC Reception. This role requires strong leadership, excellent communication skills, and the ability to coordinate a multi-site reception service while supporting the wider reception team as and when required., Reception leadership - Supervise reception staff across Main Reception and BEC Reception, ensuring consistent service delivery and professional standards.

-Front-of-house coordination - Oversee visitor management, contractor sign-in, and adherence to security protocols at both reception points.

-Team support - Provide additional support to the wider reception team as and when needed, including covering shifts, resolving issues, and assisting during busy periods.

-Training & development - Coach and mentor reception staff, ensuring processes are followed and service levels are maintained.

-Service quality monitoring - Review front-of-house performance, identify improvements, and escalate concerns where required.

-Meeting room oversight - Manage bookings, resolve conflicts, and ensure rooms are prepared to standard.

-Client and stakeholder communication - Act as the main point of contact for reception-related queries and service improvements.

-Administrative management - Oversee documentation, reporting, and inbox management for both reception areas.

-Building support liaison - Work closely with security, engineering, and cleaning teams to support daily building operations.

Strong leadership and people-management skills.

-Professional front-of-house presence with excellent communication.

-Ability to manage a multi-site reception environment.

-High attention to detail and strong organisational skills.

-Competent with Microsoft Office and visitor management systems.

-Customer-focused approach with a proactive attitude.

Experience & Qualifications

-Previous experience as a Reception Supervisor or Senior Receptionist (essential).

-Experience managing or supporting multiple reception areas (desirable).

-Strong understanding of visitor and contractor management processes.