Reception Supervisor

As our new Reception Supervisor, you will step into a pivotal leadership role at the very heart of our GP practice, driving the daily success of our front-line team. We are looking for someone who will inspire, mentor, and support our reception staff to deliver a seamless, high-quality, and deeply compassionate service to our patients.

Your day-to-day will be dynamic and rewarding: you will handle team rotas, coordinate vital clinical workflows like appointment booking and care navigation, and act as a trusted bridge between patients, staff, and practice management.

By championing a culture of continuous improvement, strict confidentiality, and professional growth, you will directly shape a welcoming, efficient environment where both our team and our local community can thrive.

This role will is a job share with our existing supervisor at 28 hours a week across 5 days. Our normal opening hours are 08:00-18:30 and we also provide enhanced access hours from 07:00- 19:30.

Main duties of the job

Team Leadership: Supervise, support, and rota the Reception team. Assist with recruitment, induction, training, and appraisals.

Daily Operations: Oversee appointments, workflow, repeat prescriptions, room allocations, and patient communications.

Patient Services: Support effective care navigation and signposting. Handle escalated patient queries and complaints with empathy.

Quality Improvement: Monitor team performance and identify ways to continuously improve our patient services.

Compliance: Maintain strict confidentiality (UK GDPR) and uphold high health, safety, and infection control standards.

At The Manor Surgery in Beeston, we pride ourselves on being a 7-partner GP practice driven by a shared commitment to exceptional patient care and a truly supportive workplace.

We are a close knit team who strive to provide excellent patient care for our patients. Our work ethic is built on collaboration, high standards, and a passion for our local community, meaning we tackle the daily rewards and fast-paced challenges of primary care together.

You will be joining a dedicated reception team that celebrates success, supports one another through busy days, and laughs together.

Alongside a warm and inclusive atmosphere, we offer fantastic benefits, including access to the NHS Pension Scheme and a strong commitment to your personal development and well-being.