Reception Supervisor

The Team Supervisor will be responsible for ensuring a high standard of administrative and clerical support is provided to the outpatient clinics held within the Willowfield Outpatients Department.

The post holder will be responsible for supervising the clinic clerks/receptionists on a daily basis ensuring all clinics are prepared correctly and run efficiently and effectively. The post holder will work closely with the Assistant Service Delivery Manager to improve upon and develop, all aspects of the service including meeting and maintaining quality targets for the department. The post holder will use his/her previous experience and knowledge to prioritise the clerical team's workload and lead the clerk/receptionist teams.

To ensure that patient pathway is actively managed and any appointments are made in line with the Trust's Access Policy.

This job description is intended as a guide to the general scope of the duties and is not intended to be definitive or restrictive. It is expected that some of the duties may change over time and that this description may be subject to review after discussion with the post holder.

The post holder may be required to carry out other duties commensurate to the grade., To prioritise own workload and use initiative to lead the clerical team, working as part of the team in providing support and cover during periods of annual leave and sickness.

To supervise the clerical staff ensuring that workload is distributed evenly across all areas, liaising with the ASDM when staffing issues arise.

To weekly prepare and sit a designated clinic if required. Spot check that AM/PM are clinics prepared in accordance with Prep SOP daily.

To assist with clinic cancellations/moves.

To produce Weekly clinic schedule for clinical room allocation.

To oversee Willowfield outpatients mailbox and action requests/distribute to relevant team members.

To assist ASDM with managing EPIC work queues and auctioning waiting list requests.

To ensure the correct use of EPIC/eRS/Call Forward/PTS/Envoy Messenger/NHS SPINE/Microsoft Package and other departmental databases by the admin and clinical staff ensuring accurate data is entered and clinics are cashed up correctly.

To deal with all enquiries/complaints from staff, patients and visitors.

To have the ability to work under pressure, maintaining a calm and reassuring attitude, have a flexible approach to work with the ability to cope with changes.

To work alongside the ASDM to ensure smooth running of outpatient clinics. To ensure the completion of 2WW and 18 week RTT outcomes.

To identify patients who may not be eligible for treatment and to liaise with the ASDM/Overseas Team.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.