Reception Supervisor

Undertaking first line supervision of your allocated team, ensuring the provision of a comprehensive Administration Service, tailored to support a number of Clinical services throughout the Group. To liaise effectively with the Administrative Hub Team Lead ensuring they are kept informed of any issues which may impact on the effectiveness of the Administrative function or affect Clinical services. To ensure that the service administrative service delivery develops alongside developments within the clinical services, o To provide operational day to day and first line supervision to the Reception Team .o To support the Service Manager in providing comprehensive Administrative support to Clinical Services throughout the Groupo To be fully conversant with all local policies and procedures and to ensure they are communicated and adhered to by all members of your team, taking action if needed as appropriate.o To have a comprehensive working knowledge of your area, including all processes to manage referrals, appointment systems (EMIS) according to the different service protocols.o To have experience of working within a busy reception with the ability to handle and process calls effectively and efficiently,o To be fully conversant with and able to use all relevant EPR functionality (EMIS/Docman) and any other software systems used within the Group to manage the business of the Group.o To support the Service Manager in monitoring performance and Supervising the Team.o To support the Service Manager in
implementing change.o To provide first line supervision for the Reception Team.o To support the Service Manager in ensuring all staff are trained in order to effectively carry out their duties.o To attend meetings as appropriate.o To participate in chairing and minute taking of meetings as requested.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.