Reception Coordinator

An exciting opportunity has arisen to join UCLH's Elizabeth Garrett Anderson (EGA) Wing, which provides comprehensive, high-quality care with the latest technology for women and their babies in the areas of maternity and neonatal care.We are seeking a bright and enthusiastic individual to join our admin service to work on the maternity ward receptions as a Reception Coordinator. This is a permanent, full-time role working 37.5 hours a week, with a requirement to work shifts, Nights, Weekends and Bank Holidays, where applicable.The successful applicant will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors and multidisciplinary hospital staff. We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression., This role will be an integral part of the multidisciplinary team within our Maternity department. The post holder will be providing a high quality, comprehensive range of administrative duties and will be expected to deliver an excellent patient and user experience. The post holder will have supervisory responsibilities and be expected to provide desk cover where needed. They will also be expected to work on improving workflows and developing new SOPs where applicable to improve the service. Furthermore, the post holder will oversee the smooth operational running of each reception desk, ensuring there are enough receptionists for each of the reception areas, which consists of Front of House, Maternity Triage, Labour Ward and Postnatal Ward. They will also be the first point of escalation by providing relevant support to Clinic Receptionists in dealing with complaints or in situations where a Clinic Receptionist has been unable to resolve the issue, e.g. visiting policy management on Postnatal Ward.The post holder will also be interacting with patients via telephone, email and in person in a friendly and professional manner, as well as performing all administrative tasks.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.