Reception Apprentice

Introduction

Your daily duties will be to provide support to the reception and admin team. You will liaise with patients and other healthcare providers including pharmacies and secondary care to provide an excellent service to the general public. You should be professional and project a friendly image to patients and visitors both face to face and the phone.

About the Employer

At Crystal Peaks Medical Centre we take pride in delivering high quality care and run clinics for chronic disease management and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery including joint injections, childhood vaccinations, contraceptive implants and coil fitting. We have allied professionals working on site delivering counselling and cognitive behavioural therapy (IAPT workers), as well as physiotherapists and our midwife.

What You'll Do

Job responsibilities

Administration

• To have a good understanding of all practice procedures including health and safety, security and confidentiality
• Scanning hospital correspondence to patient’s medical record and integrating electronic post into the clinical system
• Read coding any procedures, diagnoses, results etc. accurately from correspondence received from secondary care.
• Support all staff with IT issues (including printer errors, clinical system issues etc.)
• Supporting the Admin Team with C-the-Signs software to help record diagnoses, appointment dates and referrals

Reception

Cover all reception duties including:

• Answering the telephone and dealing with patient queries/ booking appointments when required
• Processing repeat prescription requests as per practice protocol
• Opening/ sorting incoming post
• Actioning daily tasks on behalf of the GP
• Filing/ pulling patient paper records
• Ensure medical record data is up to date and of a high standard including patient name and address
• Registering new patients ensuring they are within the practice area
• Booking interpreters for appointments that require the interpreting service
• Monitoring the prescription email address

Other tasks:

• Ensure tea/ coffee/ milk etc. is kept replenished in the staff room using petty cash
• To ensure building security through the knowledge of the alarm, doors, windows etc.
• Any other tasks given to you by managers

Training Outcome

• Potential progression into employment or next level apprenticeship

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - A*-C or 9-4
• Essential - GCSE - Maths - A*-C or 9-4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday. Shifts to be confirmed.

Expected Duration: 1 Year 6 Months

Training Provider: SHEFFIELD COLLEGE, THE