Reception Apprentice

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow., An apprentice will be required to undertake all reasonable duties as assigned by your head of department. Specifically, you will be responsible for performing the following tasks to the highest standards:
· Work within the Front Office Department
· Contribute to an overall exceptional guest experience from check-in through check-out
· Telephone handling
· Cash and Payment handling
· Comply with Health and Safety, and Food Hygiene regulations
· Complete all aspects of the apprenticeship programme
· Work a variety of shifts including early mornings, evenings and weekends

As a Reception Apprentice with Hilton you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Guest Service!
Benefits and Pay, To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Pass the eligibility screening criteria for apprenticeship funding
· Positive attitude
· Good communication skills
· Committed to delivering a high level of customer service
· Ability to work on your own or in teams
· The ability to deal with enquiries in a professional and polite manner
What are the desired personal qualities?
· A passion for hospitality and guest service
· Willingness to learn
· The ability to stay calm under pressure
· Excellent grooming standards
· Ability to work in a fast-paced environment

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

· £12.71 per hour
· Travel and food discounts: 100 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
· Free meals on duty
· Holiday: 28 days including bank holidays (increasing yearly)
· Pension scheme
· High street discounts: with Perks at Work
· Grow your career and Personal Development: programmes designed to support your career
· 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
· Dedicated 1-2-1 support throughout your apprenticeship