Reception Administrator

As a Reception/Administrator for the Skylight, you will play a key role in supporting the Skylight team to support individuals that are homeless or at risk of homelessness. You will ensure that the Skylight runs effectively and efficiently. You will deliver the right processes and support for your colleagues to have an effective and impactful role in supporting Crisis members to prevent and end their homelessness. You will be the first point of contact for anyone contacting the Skylight Centre and will provide a positive welcome to Crisis, being an ambassador for our services. The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team. As a Reception/Administrator as part of the front of house team you will: Cover all reception responsibilities providing a safe and welcoming area for Skylight staff, clients and volunteers, providing effective Information and Guidance (IAG) to the vulnerable client group. Be responsible for the official opening/closing of the office in line with the H&S policies. Assess members at reception upon presentation and take appropriate action as to whether it is safe for them or others to access the service at that time utilising a trauma informed approach in line with confidentiality policies and procedures. Provide efficient and effective administrative and logistical support to the Crisis Skylight team, ensuring that all systems and structures contribute to the delivery of high-quality services to members and the smooth running of the office.

The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team. Skills, knowledge, and experience vital to succeeding in this role: Experience of providing customer service and advice within a reception environment, with a commitment to deliver the highest standard of customer care. Experience of working with vulnerable or marginalised groups, assessing need and providing information, advice and guidance. Excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload. Experience of providing administrative support including updating Case Management Systems, general office duties and maintaining accurate records. Excellent verbal and written communication skills with the ability to work successfully with disadvantaged/or socially excluded groups and individuals.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.