Reception / Administrative Apprentice

Introduction

We are a Doctors Surgery with a General Medical Services Contract in a rural location in the beautiful town of Clare. We have a list size of approximately 5,700 patients. The team are looking to recruit for a Reception/Administrative Apprentice.

About the Employer

We are a Doctors Surgery with a General Medical Services Contract. We have a list size of approximate 5,700 patients.

We are in a rural location in the beautiful town of Clare. We are a small practice, but have a lovely family feel about it. We have a fantastic team of Administrators who are very welcoming and supportive of new staff. The clinical team are also very supportive and approachable.

What You'll Do

We are looking for someone to support the Reception Team as well as the existing Administrative team.

Day-to-day duties will include:

• Answering calls to patients and signposting to appropriate clinician.
• Processing clinical documentation received by post and electronically.
• Processing Prescription requests.
• Summarising patient records to make sure the information is accurate and tidy, including scanning notes to patient records.
• Maintaining high levels of infection control procedures.
• Taking responsibility of your own workload and time management.
• Monitoring/processing Surgery Emails.
• Communication with Admin and Clinical teams.

Training Outcome

We have had apprentices in the past who have been offered permanent contracts upon completion of their course.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday, 09:00 - 17:30 (1 hour lunch break).

Expected Duration: 1 Year

Training Provider: WEST SUFFOLK COLLEGE