Reception / Administration Clerk
Northampton General Hospital NHS Trust, Northampton
Reception / Administration Clerk
Salary not available. View on company website.
Northampton General Hospital NHS Trust, Northampton
- Part time
- Temporary
- Onsite working
Posted 2 weeks ago, 7 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 48417f60050a49af97f426760ac71b68
Full Job Description
We are looking for a bright, committed and enthusiastic individual to join the Children's Hearing Clinic Team at Northampton General
Hospital Trust.
The Children's Hearing Clinic is a very busy hospital based clinic which is part of the newly formed Audiology collaboration across Northamptonshire. We receive referrals from a wide range of professionals across South Northants and also support the Newborn Hearing Screening Programme. We work very closely with our colleagues in Paediatrics and ENT as well as primary care, education and the voluntary sector., You will be working closely with the Clinic Co-ordinator, Clinic administration team and liaising with the Children's Outpatients Department. You will help support an established team of dedicated Paediatric Audiologists as well as having the opportunity to work as part of a multi-disciplinary team including Community Paediatricians, Teachers of the Deaf and the adult audiology department., Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals., To work as part of a clinical clerical team to support a defined team of clinicians.
To work as an effective member of the Children's Hearing Clinic team by booking and coordinating the appointments in the clinic using the dedicated Audiology Patient Management System (Audit base). The CHC receptionist/coordinator will Support the department reception desk, update/maintain the Patient Management System (PMS) and prepare medical records for clinics providing the administrative support throughout the patients journey when attending their appointments.
Handling calls from families and professions and escalating messages to the appropriate clinicians in a timely way and organising hearing aids repairs and appointments accordingly.
The role requires the receptionist/coordinator to communicate effectively with our service users and their families.
To provide a reception service to patients, families and staff.
To work as part of the team by meeting and greeting patients when they arrive in the department, settling children within the Play area as they enter the clinic environment.
To check patient details at every visit to ensure hospital systems are kept up to date and addressographs on the patient's notes are also up to date.
To book families in for their CHC appointment and notify the clinician seeing the child of their arrival and ensuring their attendance status is correct on Audit base.
To book patients appointments using the Audiology PMS and send out the appropriate patients correspondence using the letters available on the PMS.
Monitor clinics and audit base waiting lists and escalate capacity concerns and potential breaches to the Head of Service.
To ensure hospital notes are ordered, tracked and prepared with all relevant paperwork and information ready for a patients appointment.
To help manage stock for the department using the trust ordering system. This will include tracking delivers and liaison with supplies/stores to ensure the timely delivery of items.
The ordering and posting of ear moulds to manufacturers, tracking receipt and following the instructions relating to the ear moulds regarding distribution/collection.
Receive and sort daily post and distribute accordingly.
Update Audit base journal with decisions made at the weekly Clinical Meeting and book and notify the patients and their families of any further appointments required as a result to the discussions.
To liaise effectively with parents, team members and other health care professionals
Be aware of child protection issues and adhere to local procedures.
Monitor generic email account and action/escalate the emails received
Assist in requesting copies of notes, investigations and results from internally and from other healthcare organisations;
Liaise with other hospital departments, GPs and other health care agencies when required. Provide cross-cover within team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc
At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.
We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).
We celebrate staff achievements and value the importance of working as one big team. That's why we talk about Team NGH. It's all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to helping you to be the best you can be.
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Apply today and join the largest family in Northamptonshire.
We need an excellent communicator who is proactive in the way they tackle tasks and can work well individually and as part of a team, with a good sense of humour and ability to work well under pressure.
Direct job link
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