Reception / Administration Assistant

You'll support people using sexual health services by welcoming them, answering queries, and helping them access the right care at the right time. Working with the administration team, you will help keep services running smoothly and efficiently. Your role is key to creating a positive first impression for patients and supporting colleagues with essential admin tasks. You'll help ensure information is handled safely and accurately, making a real difference to patient experience and service quality. What you'll do:

• Welcome patients and visitors, acting as the first point of contact
• Manage calls, emails, and enquiries in a clear and timely way
• Book appointments and update records on the Electronic Patient Record (EPR) system
• Provide admin support such as filing, scanning, and preparing documents
• Signpost patients to appropriate services and support options
  
  Good communication and customer service skills
• Confident using IT systems, including Microsoft Word
• Ability to organise your workload and meet deadlines
• Experience of office or admin work, or transferable skills
• A team player who respects confidentiality and handles information sensitively
We welcome applications from all backgrounds and value diverse experiences, working together to create a respectful, inclusive service for all.

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice. Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.