Reception / Admin

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary - To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties - Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate, The Reception/Admin role is responsible for attending patient on arrival, making Clinical staff aware if needed, checking patient details are correct, Update if required. dealing with many enquires face-to-face and over the phone, booking appointments and any other clerical duties required within this role., The Reception/Admin role is responsible for attending patient on arrival, making Clinical staff aware if needed, checking patient details are correct, Update if required. dealing with many enquires face-to-face and over the phone, booking appointments and any other clerical duties required within this role. Job description

• Educated to GCSE, Grade C or above (or equivalent) in English language and Maths E, Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Proven good organisational skills
• Good IT skills including Microsoft packages
• Confidence to handle difficult conversations with patients, relatives and carers
• Attention to detail
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
Knowledge and Experience Essential
• Clerical/administration experience including filing and/or reception
Desirable
• Previous NHS experience
• Previous receptionist experience in a healthcare or public setting
Person Specification Qualifications Essential
• Educated to GCSE, Grade C or above (or equivalent) in English language and Maths E
Skills and Abilities Essential
• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Proven good organisational skills
• Good IT skills including Microsoft packages
• Confidence to handle difficult conversations with patients, relatives and carers
• Attention to detail
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
Knowledge and Experience Essential
• Clerical/administration experience including filing and/or reception
Desirable
• Previous NHS experience
• Previous receptionist experience in a healthcare or public setting
  
  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young