Rapid Response Co-Ordinator

The Rapid Response Co-ordinator provides operational co-ordination of Patient Transport and therapeutic support for individuals on a Section 136 of the Mental Health Act within designated places of safety and patients waiting within health care settings for mental health support. The role focusses on managing real-time demand, allocating staff and resources and ensuing that patients receive appropriate support, transport and engagement during times of crisis., The Co-ordinator will play a key role in the day-to-day operation of the Urgent Care Rapid Response Service, working closely with clinical teams, emergency services and partner agencies to ensure safe, effective and compassionate care to people experiencing mental health crisis. The role will involve coordinating and prioritising requests, allocating staff, supporting patient flow and maintaining oversight of service demand and operational activity. The successful candidate will be confident working in a fast-paced environment, managing priorities and communicating effectively with a range of professionals. They will promote a patient centred approach, ensure effective use of resources, and support the smooth and safe running of the service in line with established policies and procedures. The role includes shift working across days, evenings, weekends, and bank holidays.

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.