Radiology receptionists

The receptionist role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover all Radiology reception desks. Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPI's., Radiology receptionists ensure patient information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance., The reception post is the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times. Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system. The candidate must ensure all reception tasks are completed accurately using the electronic computer system CRIS. Attending patients in real time for their appointments and record and escalate queries comprehensively to the administration and clinical staff. In addition, responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Essential qualities required are a team player, flexible approach and the ability to work proactively - at times using one's own initiative. The candidate will have excellent communication and interpersonal skills, with customer care experience. Radiology is a busy patient centred department and this position will work as part of an administration and clerical team, with good peer group support and appropriate training provided as necessary. Experience of working with hospital software is advantageous.,

• Good general level of education
• Intermediate level of IT knowledge & Microsoft applications
• Customer care experience
Desirable criteria
• NHS experience
• Hospital computer system experience
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.