Radiology Appointments Clerk

Support patients by booking diagnostic investigations and expediting, where appropriate, in line with the cancer and 6 week diagnostic DM01 pathways. Ensure supporting information is available when appropriate and monitor urgent investigation requests to ensure they are processed appropriately. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches. Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computerised system (CRIS). Update patient details on CRIS / EPR and other Trust and departmental record systems. Ensure patients that have not attended or cancelled their appointments are highlighted and rebooked in a timely manner. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these. Provide administrative support to Consultants, clinical staff and all patients under their care, including correspondence support and other administrative duties as required. Act upon queries from referrers, patients and other relevant parties, 1. Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the cancer and 6 week diagnostic DM01 pathways 2. Ensure supporting information is available when appropriate and taking responsibility for actioning urgent items. 3. Monitor urgent investigation requests to ensure they are processed appropriately. 4. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches. 5. Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computer system (CRIS). 6. Follow the tracking procedure for the movement of all patient notes. If notes are required. 7. Update patient details on CRIS / EPR and other Trust and departmental record systems. 8. Ensure patients that have not attended or cancelled their appointments are highlighted and rebooked in a timely manner. 9. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires further information. 10. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We expect candidates to be motivated, hardworking and empathetic, with a positive and professional approach to providing excellent customer service.,

• Good educational background (GCSE pass - English and Maths)
• Computer Literate
• Customer service experience
• Appointment booking experience
Desirable criteria
• CRIS/PACS experience
• Medical appointments experience
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more here www.ouh.nhs.uk. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.