Radiology Administration and Clerical Officer

Are you organised, compassionate and ready to make a real difference in a patient-focused service? Diagnostic Imaging delivers a wide range of high-quality diagnostic and interventional imaging across the full patient pathway. In 2023, over183,000 scans were performed, making it one of the most active departments in the Trust. As an Admin & Clerical Officer, you will provide essential administrative support across a variety of imaging services. Our front-of-house team operates 7 days a week, 8am-8pm, ensuring smooth patient flow and efficient use of imaging capacity. You will join a supportive team of over 200 staff, all committed to delivering excellent patient care. This is an exciting opportunity to use your organisational skills, teamwork and attention to detail in a fast-paced environment where your role directly contributes to timely diagnosis and improved care outcomes. If you are proactive, patient-focused and thrive in a busy setting, we'd love to hear from you. Join our friendly, forward-thinking team and help us deliver an outstanding experience for every patient., As an Admin & Clerical Officer, you'll play a key role in supporting smooth patient journeys within Diagnostic Imaging. Working as part of a friendly and supportive team, your contribution will help deliver an efficient, accurate and compassionate service. You will provide essential administrative support across a range of imaging services (X-ray, MRI, CT, Ultrasound and Interventional Radiology). Core duties include:

• Providing a professional reception service across Main Radiology, MRI and Ultrasound reception areas, acting as the first point of contact for patients and signposting appropriately.
• Booking and managing inpatient and outpatient appointments, ensuring cancellations are effectively utilised.
• Maintaining accurate and confidential patient records.
• Coordinating medico-legal and image transfer requests (including urgent "blue light" cases) and supporting report distribution.
• Handling telephone and face-to-face queries professionally and escalating as required.
+ Working collaboratively with Radiologists, Radiographers, Nurses and wider teams.
• Supporting service development and Safecare initiatives.
This role offers an excellent opportunity to contribute to the delivery of high-quality diagnostic services in a fast-paced environment, where teamwork and patient care are at the heart of everything we do.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region. Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement. We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks. The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.