Radiology Admin Team Lead Band 5

An exciting position has become available within the Radiology department for an Administrative Team Lead position. The post holder will be part of a highly skilled administrative team whose responsibilities are to support the clinical services within the Radiology Department in managing the daily demand and to effectively prioritise incoming referrals into urgent and non-urgent. The post holder will operationally manage and oversee all administrative activities of the Radiology Department and to be the line manager for all clerical staff. To be responsible for the general administrative functions within Radiology. To be responsible for coordinating all radiology activity including invoicing. The successful candidate will need to be assertive, confident, flexible and able to work under pressure. Attention to detail, a keen eye for data quality check and acomprehensiveunderstanding of the MRI, CT, Ultrasound modality and knowledge of clinical system such as Cerner, Soliton, IEP and Somerset is essential for this role. Please note this post may close early if the application limit is reached. Please refer to the attached job description for the main duties of the Radiology Admin Team Lead in Radiology The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics. The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital. We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

• To participate in service improvement, devising new ways of working to maximise the effectiveness and efficiency of the administrative and clerical team.
• To be responsible for managing Radiology waiting lists and appointment bookings process for CT, MRI, and Ultrasound procedures, optimising scheduling processes to ensure timely access to essential imaging services and reduce wait times.
• To adopt new systems that enhance the administrative function in radiology.
• Proactive and accurate tracking of patients on a cancer pathway via the cancer system, Soliton to ensure patients are seen in a timely and efficient manner.
• To participate and support in service improvement, devising new ways of working to maximise the effectiveness and efficiency of the administrative and clerical team.
• To develop and maintain an understanding of the Cancer Waiting Times (CWT) guidance to ensure that two week wait "2WW", 28 day, 31 day and 62 day targets are met.
• To be responsible for checking the outcomes of patients attending clinic on a suspected cancer pathway and monitor bookings of required tests within deemed timescales.
• Liaising with internal and external stakeholders in ensuring that data is processed in a timely and effective way.
• To support and attend the tumour site patient tracking list (PTL) meetings through the preparation of patient tracking lists, capturing of actions and following up progress via agreed escalation protocols within the Radiology department.
• To assist in meeting timescales of the submission of data for national and local requirements of the Cancer Network. This includes, but is not limited to, data relating to diagnostic waiting times and the national cancer audits.
• To ensure the timely and efficient transfer of patients and information between trusts involved in the patient pathway, adhering to agreed communication pathways and protocols
• Use Patient Administration System to book patient outpatient appointments.
• Deputise for the Assistant Service Manager where required.
• To lead a high performing clerical team, address daily administrative challenges and implementing performance management strategies.
• To be responsible on a day to day basis for ensuring accuracy of data used in the Radiology Information System (Soliton) for all Imaging and X-Ray referrals and appointments. This will include monitoring and tracking all referrals to ensure access to the service is equitable for all patients within national and local policies and guidelines.
• Line Manage the clerical staff to provide an efficient and timely service to the department and provide cover as necessary.
• To be responsible for all complaints and queries, escalating to the Radiology Service Manager when appropriate.
• Responsible for recruitment and retention of all clerical staff, and conducting yearly appraisals with records of any personal development plans.
• Responsible for staff induction and training of clerical staff on all radiology systems. Assist with the ongoing development of Radiographic staff in the use of Soliton, ICE, IEP, Cerner and PAS.
• Provide first-line of support to application-level problems and questions.