Rack Decom Data Techician, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Decommissioning Technical team is responsible for processing and facilitating large scale legacy Data Center equipment through a liquidation process to ensure that targeted equipment is ready to be removed off premises. Team members will also process large volumes of customer data to ensure that all customer data is sanitized and properly managed.

We are currently expanding our infrastructure team and are looking for Rack Decom Technician. As part of the Rack Decom team, you will be responsible for processing and facilitating legacy Data Center equipment through a liquidation process to ensure that targeted equipment is ready to be removed off premises. You will also process large volumes of customer data to ensure that all customer data is sanitized and properly managed. You will develop familiarity with basic PC components/hardware (HDD/SSD/Flash/Removable storage media/Ram/CPU/Motherboard/Input-Output devices), Decommissioning and processing of legacy hardware out of the data center facilities
- Adhere to security and safety best practices in the data center
- Unpacking/repacking fragile electronics
- Relocating and moving of large enterprise equipment
- Creating/attaching labels and barcodes
- Hard drive installation, removal and destruction
- Basic Networking hardware removal/installation and clearing of configurations.
- Updating progress through a web ticketing system or to a team lead
- Escalating to senior technicians and management as needed/required
- Familiarity with basic PC components/hardware: HDD/SSD/Flash/Removable storage media/USB/FireWire/Esata/Ram/CPU/Motherboard/Input-Output devices
- Laptop and basic IT software literacy
- Works well with others and communicate/promote cross team functionality
- Ability to perform duties constantly and without deviations unless otherwise instructed

A day in the life
The decom team operates across all Data Centers in the region and carry out a number of activities to ensure that AWS is able to scale to fulfill customer capacity demand. The team contributes to this by decommissioning legacy racks to free up positions for reuse. These activities require strong cross team collaboration with the security, logistics, environment, safety, data center engineering and data center operations internal teams. The team also manage vendors and engage with colo management as part of this role.

High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair
- Experience in networking

PREFERRED QUALIFICATIONS

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience working in a colocation data center facility

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.