Quality Officer (Acute and Elective Care)

The Quality Officer supports the Integrated Care Board (ICB) in assuring, monitoring and improving the quality, safety and effectiveness of commissioned services. Working as part of the Quality and Safety Team, the postholder will collect, analyse and triangulate quality intelligence from a range of sources to identify risks, trends, learning opportunities and areas of good practice, supporting organisational assurance and decision-making.

The role supports quality assurance, governance and patient safety activities through the monitoring of quality indicators, coordination of reviews and production of assurance reports. The postholder will contribute to the identification, assessment and escalation of quality concerns, support provider oversight arrangements, monitor improvement actions and contribute to the delivery of quality assurance frameworks across commissioned services.

The postholder will work collaboratively with providers, clinicians, commissioners and partner organisations to support quality improvement, patient safety and organisational assurance. Strong analytical, organisational and communication skills are essential, together with the ability to interpret and present complex information, influence stakeholders and build effective working relationships across the health and care system.

Main duties of the job

The post holder will support quality assurance and oversight, monitoring and improving quality, safety and patient experience across commissioned services. They will review, analyse and interpret quality intelligence from multiple sources to provide assurance to senior leaders and governance forums.

Working with providers, clinical colleagues, commissioners and partners, they will help identify, escalate and manage quality risks, emerging issues and good practice. They will support quality assurance, provider oversight and improvement, triangulating intelligence to inform decisions and organisational assurance.

They will produce and present reports, briefings and assurance information, monitoring quality performance, improvement programmes and agreed actions. They will contribute to reviews, audits, visits and other assurance activities, ensuring learning is identified, shared and embedded to support continuous improvement.

They will maintain effective systems to record, report and monitor quality information, complying with organisational policies, governance requirements and professional standards. They will provide flexible support for quality, safety, governance and service improvement priorities, helping deliver organisational objectives and better outcomes for patients and populations.

Birmingham, the Black Country and Solihull Integrated Care Board (ICB) brings together the NHS, local councils and voluntary sector partners to support 2.7 million people. Our vision is to make the area the healthiest place to live and work by improving life chances and reducing inequalities.