Quality Manager - Employment Services

Peripatetic - ideal candidate will be based in the Midlands, Scotland or London and the South East Are you looking for a role with a purpose? Do you aspire to empower individuals to achieve their full potential? Do you have a keen eye for detail? One of the UK's most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Quality Performance Manager to join our Employment Services team. You will be joining an established, friendly team, responsible for improving the quality of our service delivery across a nationwide network of Employability Practitioners. Working closely with Operations Managers and frontline staff, you will promote a culture of continuous improvement and confidently provide constructive feedback at all levels. Supporting a variety of service delivery projects, you will be responsible for conducting quality and compliance assessments, auditing financial claims, delivering feedback and guidance, and playing an instrumental role in staff training, coaching, and mentoring. You will assume responsibility for a designated region or area of work and also contribute to broader departmental projects including completion of quality audits, delivery/assessment of an accredited qualification, development of new resources, and reviewing policies and procedures., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

• Experience with firm, but sensitive, tackling of poor compliance
• Ability to investigate, document, and maintain records accurately
• Experience with planning and delivering staff training
• Excellent people skills and ability to communicate professionally to a range of internal and external stakeholders
• Good decision making, planning and organisational skills
• Strategic, methodical, logical and detail oriented, Satisfactory references
• A criminal record check DBS Basic
• A full valid UK driving licence or equivalent with access to your own vehicle
• Evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.
  
  The Salvation Army View profile Registered Charity More than 1000
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.