Quality Improvement Lead

1. To support the Director of Quality to enhance our existing quality management system to ensure we continue to monitor and improve the care provided by all our clinical services. 2. To champion an open and transparent safety culture: to encourage incident reporting; making sure lessons are learnt; and action is taken to prevent any similar issues in the future. 3. To promote a culture of continuous improvement throughout the organisation. This includes acting managing patient and staff feedback, audit and performance data relating to the quality of our services. 4. To support the Director of Quality to ensure PML complies with all relevant Health and Safety and Information governance requirements. Role Purpose 1. The Service Manager provides strategic leadership and authoritative oversight of a complex service portfolio, ensuring that services are resilient, high performing, future focused, and aligned with organisational priorities. 2. Operating as a senior leader, they are accountable for shaping service strategy, influencing executive decision making, and ensuring that operational delivery meets the highest standards of quality, compliance, and customer value. 3. The post holder applies deep technical and organisational expertise to lead transformation, optimise service performance, and drive a culture of excellence across their area of responsibility.,

• To support the Director of Quality to enhance our existing quality management system to ensure we continue to monitor and improve all our clinical services to provide excellent patient care throughout the organisation.
• To promote an open and transparent safety culture: to encourage incident reporting; making sure lessons are learnt; and action is taken to prevent any similar issues in the future. To promote a culture of continuous improvement throughout the organisation.
• To work with the Director of Quality to ensure the Board are aware of the quality of PML clinical services.
• To support the PML Clinical Governance Group and other key meetings to deliver high quality patient care.
• To work with PML Care Quality Commission (CQC) Registered Managers to ensure PML complies with all CQC standards and legislative requirements.
• To work with all clinical teams to introduce annual quality improvement plans to improve and enhance patient care.
• To support the Data Protection Officer to complete the Data Security and Protection Toolkit (DPST).
  
  PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.