Quality and Control Officer

Quality and Control are looking for a Quality and Control Officer to be part of a team driving for excellence.

We are looking for an enthusiastic, well organised and visionary individual to be an important member of the team constantly evaluating the service and recognising opportunities for development.

The role is varied and amongst other things will involve tasks such as;

- Dealing with Sundry Debts and Housing Benefit Overpayment Recovery
- Deal with all aspects of Crisis and Resilience Fund Housing Payment applications
- Process returned Council Tax/Business Rates/Sundry Debts direct debit recalls
- Process refunds for Council Tax/Business Rates/Sundry Debts/ Housing Benefit Overpayment
- Cash posting and reconciliation
- Process Housing Benefits Payments
- Liaising with customers, other departments and other organisations on a daily basis

Full training will be provided but candidates need to possess good communication skills, be diligent, have an attention for detail and possess excellent customer care skills.

Applicants must have experience of dealing with the public by telephone and interview and recognise the pressures of providing an excellent service. They will be able to work as part of a team whilst also prioritising their own work and have good communication skills., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Broxtowe Borough Council offers excellent benefits including local government pension scheme and reduced health and fitness membership. The Council also offers a generous holiday entitlement and flexible working hours.