Quality & Contracts Officer

We are looking to recruit a Quality and Contract Officer whose role is to:

• Monitor service providers and contractual arrangements and take action to address performance issues.
• Collaborate with providers of adult social care services to improve practice and performance so people have better outcomes.
• Identify, risk assess and manage potential safeguarding, quality and compliance issues.
• Seek feedback from people who use the service, their carers and stakeholders on the services they have received.
An enhanced DBS check is required for this post. For information on our approach to the recruitment of ex-offenders, please see our policy statement.


• NVQ level 4 qualification in a relevant subject or equivalent level of relevant experience.
• Experience and knowledge of providing social care or health services
• Experience of preparing written and financial report
• Understanding of risk management at an operational level
• Ability to recognise good performance and address poor performance collaboratively using the providers knowledge and expertise to develop an outcome-based solution.
• Experience of successfully managing relationships with internal / external colleagues and partners
• Self-motivated and the ability to meet demanding timescales and work under pressure.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.