Quality & Compliance Manager

Are you passionate about quality, compliance, and continuous improvement in adult social care? Do you have experience as a Service Manager, Registered Manager, Quality Manager, or Compliance Lead within a regulated care environment? We're looking for an exceptional Quality & Compliance Manager to join our Care Team and play a pivotal role in ensuring our services consistently deliver safe, effective, responsive, caring, and well-led care. This is an exciting opportunity for someone who understands the realities of delivering care services and has the drive to support, challenge, and inspire teams to achieve excellence., Reporting to the Director of Care, you will lead on quality assurance, regulatory compliance, governance, auditing, and continuous service improvement across our care services. Working closely with operational leaders, you will help ensure that services remain fully compliant with Care Quality Commission (CQC) requirements while embedding a culture of continuous improvement and outstanding care. You'll be instrumental in helping services prepare for inspections, identify areas for development, implement improvement plans, and ensure robust governance systems are in place.,

• Lead quality assurance and compliance activity across multiple care services.
• Develop and deliver comprehensive audit programmes across care homes and services.
• Support services to maintain compliance with CQC regulations, the Health and Social Care Act 2008, Care Act 2014, safeguarding requirements, and other relevant legislation.
• Build systems and evidence frameworks that demonstrate compliance under the evolving CQC regulatory model.
Service Improvement
• Drive continuous improvement through quality audits, action planning, and performance monitoring.
• Manage and oversee Quality Improvement Plans and support leaders to implement sustainable improvements.
• Analyse trends, identify risks, and provide practical solutions that improve outcomes for residents and customers.
• Support services before, during, and after inspections.
Governance & Assurance
• Produce KPI and performance reports for senior leaders.
• Monitor safeguarding trends, incidents, complaints, medication practices, and quality indicators.
• Contribute to risk management processes and organisational assurance frameworks.
• Support the development of effective governance systems across care services.
Systems & Policy Development
• Lead the development and maintenance of care management systems, including electronic care planning and medication systems.
• Manage the care policy framework, ensuring policies remain current, compliant, and effective.
• Support the implementation of best practice across services through standardised systems and documentation.
Coaching & Support
• Act as a trusted advisor to operational managers and service leaders.
• Provide guidance, support, and training on quality, compliance, governance, and regulatory requirements.
• Promote a culture of learning, accountability, and continuous improvement.
We welcome applications from:
• Quality and Compliance Managers within adult social care.
• Registered Managers looking to move into a regional quality role.
• Service Managers with strong governance, audit, and improvement experience.
• Care professionals with experience supporting CQC inspections and quality improvement programmes.
What Success Looks Like In this role, you'll help ensure our services are:
• Inspection-ready.
• Compliant and well-governed.
• Focused on continuous improvement.
• Delivering exceptional outcomes for residents and customers.
• Supported by robust systems, processes, and leadership., We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.
  
  We're looking for someone with experience in quality assurance, auditing, compliance, or service management within adult social care, who has a strong understanding of CQC regulations and inspection frameworks. You'll have a proven track record of developing and implementing service improvement plans, alongside a sound knowledge of safeguarding, the Mental Capacity Act, DoLS, Health and Safety, and wider adult social care legislation., You will be comfortable analysing performance data, producing meaningful management reports, and using insight to drive improvements. Excellent communication, stakeholder management, organisational, and attention-to-detail skills are essential. Ideally, you'll hold a Level 5 Diploma in Health and Social Care and have experience working across multiple care services. Experience with electronic care planning systems such as Nourish, delivering training and coaching managers, working with external quality assurance frameworks, and using reporting tools such as Power BI would be advantageous., If you're motivated by improving care quality, driving excellence, and helping services achieve their full potential, we'd love to hear from you.