Quality and Compliance Co-ordinator

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We are looking for an organised and collaborative Quality and Compliance Coordinator to help deliver our global audit programme for Cambridge English exams and tests. This is an opportunity to combine coordination, customer support and quality assurance while working with colleagues, customers and auditors across an international network., Working within Assessment Operations and reporting to the Quality and Compliance Manager, you will help ensure that audits take place in the right locations at the right time. You will coordinate audit activity, review reports, support action planning and provide guidance on relevant regulations and procedures. Your key responsibilities will include:

• Planning centre audits and Exam Day Compliance Assessments across our global network.
• Reviewing audit reports, confirming ratings and preparing appropriate action plans.
• Interpreting regulations and providing clear guidance to customers and colleagues.
• Supporting and training external auditors and audit coordinators.
• Coordinating audit-related travel administration while helping to identify and manage potential travel risks.
• Maintaining customer documentation and internal work instructions.
• Responding to internal and external enquiries and processing expenses and claim forms.
• Contributing to the development and testing of new systems, processes and services.
• Undertaking some audit activity, which will involve occasional business travel.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

You will have experience providing administrative support within a busy, fast-paced environment. Comfortable managing multiple priorities and deadlines, you are highly organised, proactive and able to maintain accuracy while working under pressure. You will be a confident communicator with excellent written, verbal and interpersonal skills, enabling you to build effective relationships with colleagues, customers and external stakeholders at all levels. You are skilled at handling challenging situations in a calm and professional manner, balancing the needs of customers with organisational requirements and managing expectations sensitively and effectively. You will bring a collaborative and customer-focused approach, strong attention to detail, and the ability to coordinate a variety of tasks efficiently while contributing to the delivery of high-quality, compliant services. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
• Experience of working in a customer support environment
• Knowledge of the exam processes and role that Compliance processes play in it.
  
  We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 3rd September 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place week commencing 7th September 2026.
If you are shortlisted and progressed through the stages, you can expect: One stage virtual interview via MS Teams. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes