Quality Assurance Operations Manager

We are seeking an experienced Quality Operations Manager / Lead to oversee and manage the Quality Assurance team within a dynamic financial services environment. The successful candidate will be responsible for day-to-day people management, performance monitoring, target setting, workflow management, and ensuring adherence to the established quality framework. This role requires a proactive leader who can drive continuous improvement initiatives, support change management across quality processes, and deliver insightful reporting and presentations to stakeholders.

• Lead and manage the Quality Assurance team, providing guidance, support, and performance management.
• Monitor team performance against targets and quality standards, implementing corrective actions as needed.
• Manage daily workflow to ensure efficient and effective quality operations.
• Ensure compliance with the organisation's quality framework and standards.
• Drive and support changes and improvements across the quality framework and processes.
• Conduct root cause analysis and track actions to resolution to prevent recurrence of quality issues.
• Prepare meeting materials, including slides and reports, and present findings to senior stakeholders.
• Collaborate with cross-functional teams to embed quality best practices and continuous improvement.
  
  Proven experience managing quality assurance teams in a professional services or consulting environment.
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Excellent understanding of quality frameworks, performance metrics, and process improvement methodologies.
• Analytical mindset with experience in root cause analysis and action tracking.
• Effective communication and presentation skills, capable of engaging senior stakeholders.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Familiarity with hybrid working environments and flexible working arrangements.