Quality Assurance Officer - Adult Social Care

The role of a Quality Assurance Officer is exciting and varied, with a focus on improvement of support services and solutions to help adults and carers live their best lives as we would all want to. The QA team completes Quality checks on all our RCBC providers - there are approx. 125 providers to date, so they are a very busy team, we visit all providers to ensure they are meeting the RCBC standards, as agreed on our commissioned service contracts and in line with CQC and Care Act complaint. We complete QA assessments, and the admin team ensure all data held on providers is kept up to date. Concerns are triaged, monitored and outcomes agreed and actioned by QA officers. As a Quality Assurance Officer, no two days are the same. You'll play a key role in monitoring and supporting services in the borough. You'll also work closely with our valued independent sector partners, building on strong relationships to ensure services remain high-quality, flexible and sustainable. Further Information Join us in supporting services to deliver high end care to resdeints of the borough Redcar and Cleveland is a unique and beautiful borough, home to a rich blend of communities and stunning landscapes. We are committed to making our area is the very best it can be, at the heart of this mission are our dedicated, passionate and forward-thinking employees. We are delighted to offer an exciting opportunity within Adult Social Care for a Quality Assurance Officer. This is a role where you'll genuinely make a difference, improving outcomes for adults and carers and helping people live the best lives possible and supporting services to improve practice and monitor Quality within provider services. Why join us? As a Quality Assurance Officer, no two days are the same. You'll play a key role in monitoring and supporting services in the borough. You'll also work closely with our valued independent sector partners, building on strong relationships to ensure services remain high-quality, flexible and sustainable. An understanding of Adult Social care and care providers in the Borough would be beneficial, We're looking for people with the right values, motivation and commitment to make a difference, and we welcome applications from those with transferable skills and a passion for delivering excellent services. We are an ambitious and forward-looking team, and if you bring enthusiasm, curiosity and a drive to make a real impact, we would love to hear from you. What we offer

• We believe that supporting our people is essential to delivering outstanding services. That's why we offer:
• Hybrid working and a flexi time policy to help you balance work and life with greater ease
• A supportive career development pathway, including opportunities for accredited qualifications
• A welcoming, collaborative team environment where your ideas and contribution are truly valued
  
  We offer a range very attractive Employee Benefits and Rewards including
• Generous annual leave of up to 34 days per year
• Hybrid Working (where appropriate)Flexible working hours (where appropriate)
• Membership of the Local Government Pension Scheme
• Access to numerous other salary sacrifice schemes
• Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
• A range of Staff Network groups
For more details: https://www.redcar-cleveland.gov.uk/jobs-and-careers/benefits-and-rewards