Quality Assurance Manager (Solicitor, Barrister or CILEX)

The QA team includes both legally qualified and lay QA Managers. We are seeking multiple legally qualified QA Managers to join our growing team in Birmingham, Cardiff or London (hybrid). We are also recruiting lay QA Managers; please visit our career site to view the job advert and apply for the role that best match your experience and skill set. The role The team is at the forefront of driving up standards, providing confidence to our key stakeholders in our regulatory activities. This is an exciting time to join as we are have been working on measuring the success of a large-scale Continuous Improvement Programme that is taking place within our Investigation and Enforcement Directorate. We are also broadening our assurance activities with opportunities to work with other departments across the organisation. As a Quality Assurance Manager, you will own, drive and optimise quality assurance in a consistent way across the organisation. You will be accountable for conducting case reviews, analysing results, and providing feedback to the organisation on identified trends and themes, ensuring delivery of the SRA's overall strategic objectives. You will work as a part of a team that is designed to improve consistency and efficiency. You will engage with senior stakeholders to build an understanding of requirements to build into the design and delivery of quality assurance activities. You will lead on identifying areas of efficiency and improvement including developing recommendations for operational teams. In addition, there are opportunities to undertake thematic work and provide consultancy services to other areas across the organisation to support with the development of QA frameworks. You will need strong analytical, judgment and communication skills. To understand more about what this might look like for you on a day-to-day basis, there is a 'Day in the life' of a Quality Assurance Manager at the bottom of the advert on our website. We particularly welcome applications from individuals who can reflect the diverse mix of consumers and the legal profession and from legally qualified lawyers working in-house or in private practice. What's in it for you?

• The opportunity to be seen as a QA expert, working in a high-profile role and engaging with senior stakeholders.
• Have a part in shaping regulatory outcomes that help protect the public interest
• Apply your analytical and decision-making skills to review a wide range of regulatory outcomes
• Promote a culture of quality and continuous improvement
  
  Solicitor, legal executive, barrister or equivalent legal qualification with an entitlement to practise in England and Wales.
• Practical experience of complex case analysis in the legal or regulatory environment
• Track record of delivering solutions, taking accountability for the successful resolution of complex issues
• Experience of continuous improvement and quality assurance
• Strong communication skills with the ability to draft clear and concise reports and documents
• Able to work proactively and collaboratively with peers and stakeholders across the business
  
  Outstanding people are at the heart of our organisation. It is through them that we achieve our aim - to give the public full confidence in the solicitors' profession.
We recognise and reward achievement, providing a working environment which allows people to develop their skills and fulfil their potential. Our diverse departments attract a wide spectrum of people from various specialisms - there is no single route into a career at the SRA. Whatever your background, you can be sure that a career at the SRA will provide you with challenging and enjoyable work.

This is a full-time role working 35 hours per week. This is a hybrid role and the post-holder will work one to two days in the office with the rest of the week spent working at home. The roles are based either in our Birmingham, Cardiff or London office. If you are based in Cardiff or London, occasional travel will be required to Birmingham for team meetings or attendance at events. The salary offer for this role is £43,427 for Birmingham and Cardiff based and £47,769 for London based.