Quality Analyst

As a Quality Analyst, you will play a key role in ensuring product quality and customer satisfaction by resolving order-related quality issues efficiently and identifying underlying root causes. You will analyse non-conformances, customer complaints, and process deviations to identify trends and implement corrective and preventive actions. Your work will directly contribute to improving first pass yield performance, reducing waste and customer returns and enhancing operational efficiency. The role requires strong technical knowledge of the optical lens manufacturing process, combined with analytical problem-solving and effective stakeholder communication across Operations and wider ZEISS Vision teams. The role of Quality Analyst will involve:

• Assess technical rejects and order issues, determining the most effective resolution (rework, remake, or customer communication) within agreed service levels.
• Perform structured root cause analysis on rejected products, non-conformances and customer complaints.
• Identify trends in defects, rejects, and complaints using available data systems (e.g., SAP, dashboards).
• Define and implement corrective and preventive actions (CAPA) to reduce recurrence of issues.
• Collaborate with Team Leaders, Production, and Training teams to implement process improvements.
• Conduct regular audits of operational processes to ensure compliance with quality standards and procedures.
• Support continuous improvement initiatives targeting key KPIs: First Pass Yield (FPY), Returns %, and Customer satisfaction
• Provide technical support and guidance to operational teams on quality-related issues.
• Where appropriate, communicate with customers to explain technical outcomes and agree solutions.
• Maintain 5S standards and comply with all Health & Safety and HR requirements.
• Comply with and maintain good standards of health and safety for self and others.
• Participate in training exercises to continuously improve and develop your skills.
• Support the delivery of the wider Operations Team KPIs even if this is outside of normal day to day activities.
• Contribute to the Operations Team and the wider ZEISS business being a Great Place to Work by always presenting exceptional values and behaviours embracing customer first, best in class quality and operational excellence principles
  
  Able to commute to Birmingham facility for all shifts.
• Minimum 3 years previous experience within the optical lens/frame industry
• (surfacing or glazing).
• Strong understanding of the optical lens industry and its products.
• Analytical, inquisitive and customer focused.
• Strong communicator and comfortable communicating directly with customers.
It would be desirable if you had:
• Able to cut, edge and fit lenses into all types of frames.
• Proven capability as Senior Operations Technician (for internal candidates) or relevant experience/education in Optics / Vision industry (for external candidates)
  
  ZEISS is technology and innovation. Founded in Germany, in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.
As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, it's employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world. We're looking for a Quality Analyst to join us in Birmingham, UK We're ZEISS Vision Care UK, based in Birmingham; an exciting place to work, where individuals make a real difference every day. As part of ZEISS Group we are an international leader in the field of optics, with over 46,000 employees across 50 countries around the globe. As the branded leader in lenses, we offer premium and pioneering products, innovation is at the heart of everything we do. Our brand enhances the lives and vision of millions of people around the world. In fact, 2 people every second put their trust in ZEISS lenses. We're proud of our heritage and have been at the forefront of scientific discovery and innovation since our creation in 1846. We are a foundation; this means that we reinvest 15% of our revenue to fund research and education, supporting progress within the optical industry and across the community. If you want to enable business success and make a difference with us, ZEISS Vision Care UK is the right place for you!

If you join ZEISS, you will have access to a range of benefits, including:
• 10% Employer pension contribution (providing a 4% employee contribution).
• Bonus scheme.
• Private BUPA healthcare for you and your family.
• Life insurance.
• Professional body subscription paid for by ZEISS.
• 25 Days annual leave (plus bank holidays), increasing with service.
• Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family.
• Employee health and well-being programme including premium access to the Calm app
Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society. Your ZEISS Recruiting Team: Hayley Lem, Kate Campbell