QA Engineering Specialist

The Specialist, Test is a Subject Matter Expert in at least one test function, a technical or business domain. The purpose of the role is to improve the quality of testing being undertaken related to their specialism, by applying their knowledge of the specialism to the activities performed by the test organisation. What you'll be doing

• Accountable for the quality, effectiveness and efficiency of testing within their business unit with respect to their specialism.
• Accountable for the quality of deliverables signed out of test with respect to their specialism and responsible for the inputs to all the test strategy and test schedules in their area of expertise. Applying tailored/established test best practice depending on the needs of a project
• Has influence in the application of the best practice testing across multiple programmes of work and will be recognised across business units as a specialist, working with SME across the unit.
• May contribute to the creation of a plan to review/monitor/control the activities of third party test resource.
• Accountable for providing recommendations and advice to management decisions on matters relating to test projects AND the test organisation in which they work, including new test tools, customer disclosure information, training options for their teams
• Accountable for being a local coach/mentor, who is sought after across the unit., When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
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  Experience of IVR testing Voice and Non-voice
• Experience of Chatbot testing
• Experience of Genesys testing
• Experience in Contact Centre testing
• Experience in Telephonic Networks
• Experience Migration cutover testing
Desirable Skills / Experience
• Experience of testing large programmes
• Knowledge of Contact centre networks
• Knowledge of Agentic AI
• Knowledge Customer Relationship Management and Customer Success Management Application
  
  BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.

Our Package
• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'