Pump Service Centre Team Leader

Within the supply chain operations area, we strive to deliver a reliable service today, whilst searching for ways to benefit the business tomorrow. We are a respected service provider enabling business outcomes, to achieve this, we operate to our four key principles; drive performance to meet customer needs; build a smart, sustainable process; operate proactively to deliver our finances effectively; create an awesome place to work. EVERYTHING YOU NEED TO KNOW Here in Developer Services we're looking for a new Pump Service Centre Team Leader. This is a key role within the Pump Service Centre , playing a vital part in maintaining high workshop standards and ensuring the effective delivery of repair and replacement services for our internal customers. It also leads by example in driving strong health and safety behaviours across all activities. The role also provides day-to-day onsite management of workshop technicians, overseeing all repair work while acting as a key point of contact for customers on technical queries and incoming job requests. It also involves managing supplier performance against SLAs, building strong relationships, and continuously improving service delivery standards. Some Key Accountabilities include:-

• Driving the workshop to meet SLAs for repairs and replacements for our internal customers
• Ensuring a right first-time approach to repairs, collaborating with internal customers to ensure efficiency of assets
• To maintain the highest standards in the PSC, paying close attention to HSSW within the workshop and improving standards across the team.
• Effectively manage our supplier performance, working closely with category managers & GC colleagues to drive improvements in data, performance and service levels
• Managing key internal stakeholders
• Driving customer service excellence, robust SLAs that drive performance improvements and meeting them regularly to understand current and new requirements
• To drive innovation and continuous improvement to ensure we achieve our goal to become a recognised industry leader, including the use of SBF.
• Lead role to deliver specific business objectives across the PSC.
• Ensuring the correct and optimised use of systems and technology to drive efficiency and enable good financial controls and process compliance
• Helping to set the PSC strategy including leading the delivery of local and strategic improvement projects.
  
  In order to be successful in this role, you will have strong operational knowledge, including experience of pumps and other assets, with the ability to diagnose issues and carry out repairs effectively. You will also be confident using IT systems such as SAP, Excel, Word and PowerPoint.
You will be comfortable working under pressure to meet targets, with good numerical and financial awareness to support decision-making. A strong analytical mindset is essential, along with the ability to solve complex problems. Excellent interpersonal and communication skills are also key, enabling you to influence customers, stakeholders and suppliers effectively. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? WHAT'S IN IT FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite perks that you'll get being part of the Seven Trent family:
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  
  What do you get if you cross an award winning, innovative, water company and over 10,500 dedicated team members? Our Severn Trent Water team of course! If you want to do more because you care, we'd love to talk to you. We have a diverse range of roles and lots of development opportunities, there really is something for everyone here.
  
  Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off paid for any maternity and adoption leave)
• Two volunteering days per year