Public Protection and VISOR Case Administrator

As a Public Protection and VISOR Case Administrator in our Justice and Immigration team, you'll play a vital role in supporting the Public Protection Unit by managing sensitive information, coordinating with internal and external agencies, and helping ensure safeguarding responsibilities are delivered effectively. Your work will contribute to the protection of children, vulnerable individuals, and the wider public. This is a role where your work has purpose. Through careful administration, attention to detail, and a commitment to safeguarding, you'll help create positive outcomes both within the prison environment and beyond. Working closely with operational colleagues and partner agencies, you'll support processes that build trust, strengthen public protection, and help impact a better future. What you'll do as a Public Protection and VISOR Case Administrator You'll be entrusted to:

• Process child contact applications in line with Public Protection Manual requirements and liaise with relevant external agencies.
• Gather, collate, and prepare sensitive information from prisoner records for appropriate internal and external sharing.
• Monitor telephone calls and incoming and outgoing mail, identifying and reporting intelligence where necessary.
• Ensure all monitoring activities comply with legislation, policies, and authorised procedures.
• Maintain accurate records of monitoring activity and ensure information is stored securely.
• Complete relevant checks for prisoners with restrictions before approved contacts are added.
• Support intelligence gathering activities alongside the Police Information Officer and Security teams.
• Assist with public protection processes and support key aspects of the parole process within the prison estate.
  
  The highest levels of integrity, professionalism, and discretion when handling sensitive information.
• Strong organisational skills and excellent attention to detail.
• Effective communication skills and the ability to build positive working relationships with colleagues, visitors, prisoners, and external agencies.
• Good analytical skills and the ability to monitor, review, and audit information accurately.
• The ability to work independently while contributing positively as part of a wider team.
• An understanding of working in a secure environment, or a willingness to learn.
• A commitment to safeguarding and supporting positive outcomes for individuals and communities.
  
  At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
  
  Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing. Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them. What we offer
• Holidays: 23 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.