Psychology Support Secretary

The post holder willbe responsible forproviding secretarial and administrative support withintheClinical Health Psychology Service. They will provide an effective communication link to patients, administrative staffand the Trust. The post-holder will oversee the smooth running of outpatient clinicsand will be expected todemonstratea pro-active approach and work with minimal supervision. The post holder willdemonstrateexcellent organisational skills, must be flexible in approach, able to exercise initiative anddemonstratea consistently high standard of professionalism, being aware of the need for confidentiality and integrity. Due to the nature of the work within the department, is is essential that the post holder has the ability to manage andrespond to distressing conversations/topics related tophysicalhealth conditionsand mental healthin an appropriate and sensitive way.

• Develop andmaintaineffective working relationships with clinicians,managers and others within theClinical Health Psychology Serviceand Trust wide service users.
• Be the point of contact for allroutine andnon-routine enquiresfacilitatingcommunication and information flows,initiatingand responding to correspondence and resolving enquires.
• Undertake Medical Secretarial Duties(see JD for more information)
The Clinical Health Psychology service provides support across a wide range of specialities/MDTs across the wider trust. They work together to offer both inpatient and outpatient support to patients across the local. The admin and clerical team work together to support the clinicians and the patients throughout the patient pathway, offering a high level of care, compassion and support to all.
• Collation of papers for consultants in support of the preparation for meetings/presentation
• Support with the triage process of new referrals, keepingaccuraterecords of outcomes and actions
• Diary Management of clinicians
• Organise clinic appointments and keep the EPRs updated.
• Be a point of contact for patientsand clinical staff in the arrangement of clinic appointments.
• Formatting/producingclinic letters or other correspondence produced by consultantsandother psychology staff.
• Use of EPR systems,databasesand computer packages whereappropriate toinitiateand maintain records and generate statistics for analytical purposes (i.e. Harris Flex).
• Minutes of meetings asrequired
• Participate in audits asrequired