Provider Manager

We're looking for an experienced Provider Manager to oversee and develop the healthcare partners embedded within the Healix Health service. This role is central to ensuring our provider network delivers safe, effective, high-quality care while meeting agreed clinical, operational and commercial standards. You'll work closely with internal clinical, proposition, commercial and customer teams, as well as a diverse range of healthcare partners including mental health, MSK, oncology, dermatology, preventative health and digital/virtual care providers. What you'll be doing: Provider & partner management: · Manage day-to-day relationships with clinical pathway, digital health and virtual care partners · Act as the main point of contact for partner queries, escalation and issue resolution · Ensure partners deliver services in line with agreed contracts, KPIs and SLAs · Support the onboarding of new partners, ensuring contracts, governance frameworks and performance measures are in place before launch Performance, quality & outcomes: · Monitor partner performance across clinical outcomes, utilisation, cost and access · Track member experience metrics (e.g. NPS/CSAT), incidents and near misses · Identify underperformance and support delivery of improvement action plans · Support audits and ensure partners provide evidence of compliance · Prepare clear performance dashboards and review packs Commercial & financial oversight: · Lead commercial negotiations, renewals and pricing discussions · Assess value for money and manage activity trends, cost control and rebate opportunities · Ensure contracts clearly reflect pathway requirements, governance responsibilities and data-sharing obligations Governance & compliance: · Ensure partners comply with relevant regulatory and professional standards (including CQC, HCPC, GMC and NICE guidance) · Maintain robust operational and clinical governance meeting structures with clear audit trails · Ensure exit and contingency plans are in place and reviewed annually Stakeholder engagement & proposition development: · Act as a bridge between providers and Healix Health teams · Maximise partnership value, including supporting marketing initiatives and key events · Work with Proposition and Clinical Advisory teams to evolve and develop evidence-based clinical pathways · Support pilots, proof-of-concept initiatives and scaling of high-value services

Essential experience & skills: · Strong understanding of UK private healthcare delivery models and provider networks · Experience managing healthcare providers and service contract performance · Commercial acumen with confidence negotiating contracts and reviewing financial performance · Data-driven, with the ability to translate insight into action · Strong relationship management and stakeholder engagement skills · Highly organised, able to manage multiple partners and priorities Desirable: · Experience across MSK, mental health, oncology or chronic disease pathways · Exposure to digital health technologies or virtual care models · Background within a healthcare insurer, TPA, private provider or health tech organisation,

• Strong understanding of UK private healthcare delivery models and provider networks
• Data-driven, with the ability to translate insight into action
• Strong relationship management and stakeholder engagement skills
Desired criteria
• Experience across MSK, mental health, oncology or chronic disease pathways
• Background within a healthcare insurer, TPA, private provider or health tech organisation
  
  Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it's personal, not prescriptive.
We are a leading UK corporate healthcare consultancy, working with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. Our clients need more than an off-the-shelf insurance product - they need expert advice, transparency and long-term value. Specialising in self-funded healthcare trusts and clinically led claims management, we help organisations rethink how healthcare is structured, funded and delivered, aligning employee wellbeing with long-term commercial, workforce and financial objectives. We act as a long-term advisory partner, not a transactional supplier., All around the world, Healix safeguards people's health and wellbeing. We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations - whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home. We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don't use scripts, and we don't time calls. We never lose sight of the fact that we're dealing with real people. Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.Our benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.