Proton Beam Therapy Administration and Bookings Team Manager

· Responsible for the day-to-day management of administration and clerical activities, including PBT bookings and pathway co-ordination, reception/concierge activities and data management. · Leading and supporting the team inorder to provide a high quality administration service to all patients, carers and referring practitioners accessing PBT services. · Supporting the delivery of performance targets including activity, governance and workforce, and others as applicable · Achieve improvement in process and patient outcomes through excellent human resource, communication, performance management, and leadership of change management. · The post holder will be responsible for developing patient pathway guidance documents and will take the lead on specific patient pathway service development projects including liaising with externally referring trusts. · The post holder will play a lead role in meeting both the Cancer Division and PBT Service objectives and the strategic corporate objectives of the organisation. · The role will also focus on the development and implementation of projects as required. Come and be a part of the best NHS trust in England to work for, according to our staff

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  Disability Confident
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A Vacancy at University College London Hospitals NHS Foundation Trust. UCLH is one of two national Proton Beam Therapy (PBT) centres for the UK. The PBT department is situated in the Grafton Way Building. The PBT department will see around 650 NHS patients and approximately 200 privately funded patients per annum. The service mainly treats tumours of the Central Nervous System, head and neck cancers and spinal/pelvic sarcomas. Paediatrics, and teenage and young adults, make up approximately one third of the patient cohort. This post offers a unique opportunity to play a key role in the proton beam therapy service at UCLH. The post holder will be responsible for managing the PBT administration and clerical team which includes a bookings team, PBT pathway co-ordinators and receptionists/concierge. With strong leadership skills, the post holder will manage and support the team in order to provide high quality administration service to all patients, carers and referring practitioners accessing PBT services. The post will support the delivery of performance targets including activity, Cancer Waiting Times, governance and workforce. The post holder will be responsible for developing patient pathway guidance documents and will take the lead on specific patient pathway service development projects including liaising with externally referring trusts. Furthermore, the post holder will play a key role in meeting PBT service objectives. The post holder will be responsible for supporting, evaluating and leading the PBT administration and clerical teamto provide a quality service which is efficient and provides high levels of user satisfaction.They will act with autonomy for day-to-day management of the administration staff within their remit and will lead and mentor non-clinical staff to ensure an excellent level of customer service. The post will support the delivery of performance targets including activity, Cancer Waiting Times, governance and workforce. The post holder will be expected to form strong working relationships with the Operational Lead for PBT, the Technical Lead Radiographer for PBT, the Pre-treatment Lead Radiographer and site specialist radiographers. They will also liaise closely with patients, carers and external Trusts and GPs. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing), We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description. This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation. Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.,
• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.
UCLH recognises the benefits of flexible working for staff - To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?