Property Services Supervisor (Repairs)

About the Role:As our Property Services Supervisor, you'll lead and support a team of multi-skilled operatives, ensuring repairs and maintenance works are delivered safely, efficiently, on time, and right first time. You'll be responsible for the day-to-day supervision of responsive repairs, quality inspections, performance management, and customer satisfaction, helping us maintain high standards across our housing stock.

Working closely with schedulers, surveyors, housing colleagues, and contractors, you'll coordinate resources, solve problems, and drive continuous improvement while ensuring excellent value for money and compliance with all relevant regulations.

What You'll Be Doing:

Leading and motivating a team of multi-skilled trades operatives.

Supervising responsive repairs and maintenance activities.

Carrying out pre- and post-work inspections to ensure quality standards are met.

Managing performance, productivity, health and safety, and wellbeing within the team.

Monitoring service delivery and implementing improvements where needed.

Working collaboratively with colleagues and contractors to achieve excellent outcomes for customers.

Managing complaints and resolving issues professionally and effectively.

Supporting budget management and ensuring value for money.

At Ocean Housing, we're committed to providing safe, high-quality homes and outstanding services to our tenants and customers across Cornwall. We're looking for an experienced and motivated Property Services Supervisor (Repairs) to join our Property Services team and play a key role in delivering an exceptional responsive repairs and maintenance service., You'll be a confident people leader with strong technical knowledge and a passion for customer service.

Essential Requirements

A Level (or equivalent Level 3 qualification)

NVQ Level 2 qualification in a relevant building trade, or equivalent experience

Experience supervising teams and building high-performing work cultures

Significant experience within property maintenance, construction, or building trades

Strong knowledge across multiple trade disciplines

Experience managing subcontractors and producing detailed work schedules

Knowledge of CDM 2015 and CAR 2012 regulations

Strong customer service and communication skills

Good IT skills, including Microsoft Office and service management systems

Understanding of health and safety responsibilities, GDPR, and value for money principles

Ability to travel across operational locations as required.

Desirable

IOSH Certificate or equivalent Health & Safety qualification

First-line management qualification (ILM/NVQ Level 3)

Housing sector experience

Knowledge of gas and electrical regulations

Experience delivering service improvements and performance management

Chartered Institute of Housing qualification or equivalent.

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:

27 days holiday + bank holidays

Professional membership fees paid

Company sick pay scheme

Workplace pension with death in service benefit

Home office work payment

Medicash health plan (including dental & optical)

Cycle to work scheme

Rewards & recognition programme

On-site parking

Employee assistance programme

Family-friendly policies

?? Key Dates:

Closing Date: Sunday 19th of July 2026 at Midnight

Interview Date: Tuesday 28th of July 2026 at Stennack House, St Austell

?? Ready to Make an Impact?

If you're committed to supporting communities and want a role full of purpose, we'd love to hear from you.