Property Service Hub Officer

Are you working in Property and looking to develop your expertise? East Sussex County Council may have an opportunity for you.
As a forward-thinking local authority committed to achieving net-zero carbon emissions and delivering excellent customer service, we support our sites and clients in managing maintenance responsibilities and resolving issues effectively.
This role supports the administration of team workflows, liaising with contractors and customers to ensure maintenance queries are handled efficiently. It requires proficiency in Microsoft Office programmes, along with strong communication skills across email, Microsoft Teams, and telephone. The ability to work to deadlines as part of a team will be key.
An understanding of property and building maintenance would be useful; however, full training will be provided. This role offers a strong foundation for a career in property, with a supportive team environment and with the benefits of hybrid working.
The Asset Management and Performance Team is focussed on improving the operation of the Council's property assets by leading on new projects to enhance the operation of our premises. The team maintain policy as well as property information and facilitate collaboration with both internal and external stakeholders. The whole team sits at the front of the council's key strategic insight and pursues opportunities to maintain and improve the council's premises portfolio for new requirements and its ever-evolving function.
This role supports the Property Service Hub Team, managing and coordinating queries from internal and external customers across a broad range of property services. It involves working closely with both internal teams and external contractors who deliver these services.
The primary responsibility is to accurately log and allocate work requests to the appropriate team or contractor, while ensuring customers are kept informed of the progress.

Key requirements include proficiency in Microsoft Office programmes and database systems, strong communication skills across email, Teams, and telephone, and the ability to work collaboratively to meet deadlines.
We are looking for candidates with:
Customer service skills.
Competent and accurate computer skills
Ability to converse at ease with customers and provide advice in accurate spoken English
Ability to work on own initiative and problem solve
Working knowledge of Microsoft Office (in particular Outlook, Word and Excel).
Ability to plan and organise a varied workload, on occasion working to short deadlines.

To apply for this role, please follow the 'Apply Now' button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
For guidance on how to write an application see our and our .
Interviews will take place via Microsoft Teams on Wednesday the 26th August. If you are unavailable on this date, do let us know and we may be able to schedule an alternative date to interview you. Candidates who meet certain criteria are given priority when we shortlist. See our for details.
The Property Service Hub Officer role could be your opportunity to expand your knowledge in property and to build on improving the operation of the Council's property assets and enhancing the operation of our premises.
This role offers a strong foundation for a career in property, with a supportive team environment and with the benefits of hybrid working.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our .
Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.