Property Operations Team Manager

Travel Chapter's Property Management function plays a central role in delivering an outstanding guest and homeowner experience. From housekeeping to maintenance, it is our teams on the ground who ensure properties are guest-ready, issues are resolved quickly and service standards remain consistently high. We are now looking for a Property Operations Team Manager to lead and motivate our operational teams across the East Suffolk region. This is a hands-on leadership role that supports day-to-day service delivery, oversees performance and helps drive growth and operational excellence across an expanding regional portfolio. What you will be doing As part of your everyday role, you are likely to be involved in the following:

• Leading, coaching and developing a local operational team through regular 1-2-1s and check-ins
• Supporting service delivery to ensure properties are turned around efficiently and to a high standard
• Rolling out operational projects, process changes and updates across the team
• Supporting hiring and onboarding of Housekeepers, Changeover Coordinators and Team Leaders where required
• Planning and coordinating resource to meet demand and property turnaround targets
• Liaising closely with Homeowner Account Managers, New Business and wider operational colleagues to support performance and portfolio growth
• Monitoring service standards, supporting escalations and ensuring issues are resolved in a timely and professional manner
• Managing accurate logging, charging and coding of services delivered to properties
• Supporting portfolio growth through strong operational execution and great homeowner experience
• Ensuring work is carried out safely with a consistent approach to health and safety practices
  
  Experience motivating, developing and managing a small operational team
• Confidence rolling out processes or improvement projects to teams in the field
• A track record of delivering great service in a fast-paced environment
• The ability to motivate team members and unlock performance
• Strong organisational skills with the ability to prioritise multiple moving parts
• Solid communication skills and confidence working with stakeholders across different teams
• Experience working with operational workflows or field-based coordination (advantageous)
• A full UK driving licence and comfort travelling across the region
  
  We are Travel Chapter, the holiday home people. Our mission is to showcase great places to stay across the UK. While we have grown from a small South West agency into one of the leaders in our sector, we have held onto our caring, collaborative culture and family ethos.
We are a people-first business where everyone is welcome. We value curiosity, continuous improvement and common-sense problem solving. When things do not go to plan, we learn, adapt and keep moving forward.


• A special day off for your or a loved one's birthday
• £500 paid towards a holiday cottage stay of your choice
• A paid day to volunteer with a charity close to your heart
• Friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition fans and more
• Regular social events including our famous Christmas parties