Property Operations Manager - Carmarthenshire

If you're looking for a new experience, and you're used to leading varied teams, achieving high standards and running smooth operations, you could make a real difference by working for Europe's largest conservation charity., We're looking for a Property Operations Manager for our property portfolio in Carmarthenshire & Ceredigion (Dinefwr, Llanerchaeron and Dolaucothi Goldmine), with responsibility for the daily operations of these busy and much-loved National Trust sites, and for introducing improvements to make it as welcoming as possible for everyone. What it's like to work here As a Property Operations Manager, you'll help care for our special places across Carms & Ceredigion. Based primarily at one site, you'll also support several others, working closely with your General Manager, consultancy colleagues and Trust specialists to maintain high standards in conservation, visitor experience, volunteering and operations. You'll join a collaborative, purpose driven team of staff and volunteers who are passionate about creating memorable experiences. You'll champion our values, being inclusive, welcoming, forward thinking and proactive. Your days will be varied, from solving practical issues and engaging with visitors to planning ahead and supporting colleagues. You'll play a central role in a fast paced, friendly and committed property team. Some weekend and evening work will be required. What you'll be doing You'll work collaboratively with your colleagues - particularly those in visitor experience team, programming and facilities - to run the visitor operations here. Together, you'll be making sure that every visitor has what they need to have their best possible day, as well as the chance to discover the work of the Trust for themselves. You'll help your team with their priorities and the confidence to achieve their goals, providing them with the care, resources and direction they need to succeed. In your position in the leadership team, you'll be involved in the strategic direction of the whole place. From time to time, you will stand in for the General Manager to run the place or attend external partner meetings in their absence. And you'll be expected to work some weekends and evenings, as required.

We'd love to hear from you, if you have:

• experience in operational management within heritage or customer-facing environments
• leadership ability to coach, motivate and develop diverse teams
• proven record of delivering high quality visitor or customer experiences
• experience managing budgets, contracts and small projects
• excellent people skills and ability to build strong relationships with staff, volunteers and stakeholders
• understanding of health & safety, compliance and effective risk management
• strong communication skills, including presenting, influencing and engaging diverse audiences
• willingness to work towards Welsh fluency
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places