Property Maintenance Apprentice (Females required)

Introduction

Assist in delivering efficient, professional repairs, servicing and installation work, providing high-quality service and improving resident satisfaction. Develop skills and knowledge within property maintenance.

About the Employer

Hyde Housing is one of the UK’s leading housing providers, managing homes and communities across London, the South East and surrounding areas. Hyde is committed to providing safe, affordable and high-quality housing, while delivering excellent services to residents.

Hyde invests in community support, sustainability and career development opportunities, helping employees build valuable skills and long-term careers within the housing and property maintenance sector.

What You'll Do

• If you are a women and passionate about a career in trades, we are currently recruiting for apprentices living in close proximity to Rochester, in Kent.  To support our female residents in their homes with daily expert repairs, whilst learning and becoming a qualified property maintenance apprentice.
• As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
• Provide a professional domestic gas trade services to residents ensuring internal and external work sites are adequately protected, respecting customer privacy and property and safety whilst ensuring a high level of customer service is delivered.
• If responsible for a Hyde van, perform routine maintenance checks on vehicles, reporting defects, accidental damage, or loss of property in accordance with standard procedures.
• Assist with maintaining and monitoring the supply, stock, and use of gas engineering and plumbing trade materials, ensuring only quality materials are utilised for any repair work undertaken enhancing the standard level of properties and service the Hyde Group offers customers.
• Exercise and promote the highest levels of duty, care, and safety within all working environments to minimise any exposure to risk for all Hyde Group employees, properties, and customers.
• Communicate effectively to our residents in their homes and demonstrate excellent customer care skills.
• Assist and learn, training alongside qualified gas engineers in the delivery of works such as boilers, pipework, radiators and heating systems and day to day responsive repairs maintenance.
• Learn, understand, and adhere to all safe systems of work Health and Safety requirements, policies, risk management guidelines to always ensure safe working procedures.
• Always wearing personal protective equipment (PPE).
• Ensure any tools or machinery are operated following approved safety instructions/regulations. Report any accidents occurring or dangerous incidents and near misses promptly to both Health & Safety and other relevant Managers.
• Report any accidents occurring or dangerous incidents promptly to both Health &Safety and other relevant Managers.
• 
  Demonstrate appropriate behaviours to ensure that an excellent service delivery is maintained in all aspects of the role
  Demonstrating professional representation of the company through appropriate professional behaviours.
• 
  Apply all knowledge, behaviours and skill attributes being achieved during the apprenticeship to your role at work.
• 
  Adhere to all Hyde Groups policies and procedures.

Training Outcome

At Hyde apprentices who successfully complete their apprenticeship if performance meets Hyde's expectations should move into a generalist property maintenance operative role.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Essential - GCSE - English - minimum 3 (D) or 4 (C)
• Essential - GCSE - Maths - minimum 3 (D) or 4 (C)
• Essential - Functional Skills - English Language - Level 2 - Pass
• Essential - Functional Skills - Maths - Level 2 - Pass

Course Information

Course: Property maintenance operative (level 2)

Level: 2

Route: Construction and the built environment

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.00pm. Including one day per week allocated to day-release training at London Southeast. College, Holly Hill Campus. 39 hours a week

Expected Duration: 2 Years 3 Months

Number of Positions Available: 2

Training Provider: LONDON SOUTH EAST COLLEGES