Property Maintenance Apprentice

Introduction

Hyde Housing is one of the UK’s leading housing providers, managing homes and communities across London, the South East and surrounding areas.

You will develop skills and knowledge within property maintenance while completing various domestic trades at a basic level, which include bricklaying, carpentry, electrics, plumbing.

About the Employer

For almost 60 years, we’ve been here for the good of our customers. We do this by providing affordable homes, maintaining and investing in them, and building genuinely affordable homes too.

Making sure people have a safe, affordable, and comfortable home to be proud of is what drives us, and underpins our vision of a great home for everyone.

We also provide a wide of community services and spaces, bringing people and communities together, and offering support where people need it with our partners.

We’re part of the Hyde Group, a collection of organisations committed to providing great homes, services, and supporting the communities we serve. Together, we own or manage around 125,000 homes, making us one of the largest and most diverse housing and community services providers in the country. We provide neighbourhood services to around 350,000 homes across the country.

What You'll Do

Assist in delivering efficient, professional repairs, servicing and installation work, providing high-quality service and improving resident satisfaction.

• Provide a professional domestic trade services to residents ensuring internal and external work sites are adequately protected, respecting customer privacy and property and safety whilst ensuring a high level of customer service is delivered
• If responsible for a Hyde van, perform routine maintenance checks on vehicles, reporting defects, accidental damage, or loss of property in accordance with standard procedures
• Assist with maintaining and monitoring the supply, stock, and use of gas engineering and plumbing trade materials, ensuring only quality materials are utilised for any repair work undertaken enhancing the standard level of properties and service the Hyde Group offers customers
• Exercise and promote the highest levels of duty, care, and safety within all working environments to minimise any exposure to risk for all Hyde Group employees, properties, and customers
• Communicate effectively to our residents in their homes and demonstrate excellent customer care skills
• Assist and learn, training alongside qualified gas engineers in the delivery of works such as boilers, pipework, radiators and heating systems and day to day responsive repairs maintenance
• Learn, understand, and adhere to all safe systems of work Health and Safety requirements, policies, risk management guidelines to always ensure safe working procedures
• Always wearing personal protective equipment (PPE)
• Ensure any tools or machinery are operated following approved safety instructions/regulations. Report any accidents occurring or dangerous incidents and near misses promptly to both Health & Safety and other relevant Managers.
• Report any accidents occurring or dangerous incidents promptly to both Health &Safety and other relevant Managers.
• Demonstrate appropriate behaviours to ensure that an excellent service delivery is maintained in all aspects of the role
• Demonstrating professional representation of the company through appropriate professional behaviours
• Apply all knowledge, behaviours and skill attributes being achieved during the apprenticeship to your role at work
• Adhere to all Hyde Groups policies and procedures

Training Outcome

Apprentices who successfully complete their apprenticeship, if the performance meets Hydes expectations, could move into a Gas Improver position. This means in their next position they will do a Level 3 Gas Operative apprenticeship.

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience
• Physical fitness

Qualifications

• Essential - GCSE - English - 2/E/Functional Skills Level 1
• Essential - GCSE - Maths - 2/E/Functional Skills Level 1

Course Information

Course: Property maintenance operative (level 2)

Level: 2

Route: Construction and the built environment

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday-Thursday, 8:30am-5pm and Friday is a 4pm finish. Includes one day per week allocated to day-release training at North Harbour Campus.

Expected Duration: 2 Years

Training Provider: CITY OF PORTSMOUTH COLLEGE