Property Helpdesk Supervisor

Catch22, Bracknell, Bracknell Forest

Property Helpdesk Supervisor

Salary not available. View on company website.

Catch22, Bracknell, Bracknell Forest

  • Full time
  • Temporary
  • Onsite working

Posted today, 26 Jun | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 3306358ffa0844fe973f6dd059c4122e

Location ref: Bracknell, Bracknell Forest

Full Job Description

Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio. This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.,

  • Supervise and support a team of Helpdesk Administrators
  • Allocate and monitor workload via CAFM systems (QFM)
  • Act as first escalation point for complex issues
  • Monitor service levels, reporting and performance
  • Drive service improvements and helpdesk efficiency

    Experience within helpdesk, facilities or property support
  • Previous team leadership or supervisory experience
  • Strong organisational and customer service skills
  • Confident managing multiple priorities and stakeholders

    Competitive salary + benefits package
  • Hybrid working
  • Strong team culture within a growing organisation
  • Opportunity to secure a permanent role

Direct job link

https://www.jobs24.co.uk/job/property-helpdesk-supervisor-127024797
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